System Health Monitoring

At IntelliTime we believe that a vendor can’t deliver the best customer service in the business if they spend their time reacting to issues that come in. Our industry-leading customer support comes from our ability to not only respond to issues quickly, but also anticipate problems using our suite of automated system health monitoring tools. Whether hosted on-site or in the Cloud, every IntelliTime system can be automatically monitored 24 x 7 x 365 to maintain optimal functionality and performance.

system-health-monitoring
power-of-intellitime-analytics

IntelliTime Support Dashboard Application

Our support dashboard application is a unique tool that allows IntelliTime support staff to obtain an in-depth look at a system’s status within seconds. It watches hundreds of system parameters around the clock, including performance, page errors—even errors that have not been reported by a user—and issues with configuration, such as rule misconfigurations or configurations that have not been completed

tabular-reports-and-database-views

Early Detection of System Issues

If the dashboard application detects an issue, notifications are sent to our support team in near-real time, allowing us to resolve issues before they actually affect a user’s operation of the system. In fact, our support team frequently reaches out to obtain permission to issue a fix for a page error long before the error is even reported by the customer.

dara-archival-and-historical-data

Fast, Proactive Support

Other timekeeping vendors are constantly playing catch-up with their support tickets, but at IntelliTime we can see them coming from a mile away. With our powerful system health monitoring dashboard, IntelliTime can provide fast, proactive support that helps greatly to avoid system interruptions and ensure that payroll is processed on time.